We guarantee our instruments against defects in material or workmanship.

  • Instruments not properly cared for or used for purposes not intended, are not covered by the terms of this guarantee.

  • The liability of Jones Surgical Instruments is limited to repair or replacement of defective instrument.

  • Out of courtesy, please clean any defective or damaged instruments that you are returning.

  • The defective instrument must be accompanied by a written description of the defect, and signed by the purchaser, and you must request a return code no. from JSI.
  • INSPECT ALL SHIPMENTS BEFORE you sign for them if possible. If that is not possible you have 72 hours as of receipt to inspect them, and notify us of any issues.

  • If you notice that a shipment is damaged, opened, or has been tampered with in transit, please have the courier make a note of it, then contact us immediately, so we can file a claim with the courier company.

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